Delivery & Refunds

Delivery Information

Delivery is FREE and we deliver to all suburbs in the Brisbane Metropolitan area.

If you have a weekly subscription, deliveries will be made between 11am and 6pm every Thursday.

If you have a monthly subscription, deliveries will be made between 11am and 6pm on the first Thursday of every month.  

Unfortunately we cannot guarantee a specific time. If you’re not home we will ensure it is left in a safe place.

If you would like us to make a delivery outside the Brisbane area please contact us to see if we can help. 

Refund & Replacement Policy

We will do everything we can to make sure that every single Flower du Jour experience is ridiculously amazing. 
But we’re not perfect, and sometimes hiccups happen. 

If you are for any reason unsatisfied with your flowers or the experience, please contact us as soon as you can to report the problem, and we will help with an appropriate solution.

In order to qualify for a replacement or refund, the following conditions must be met:

– We require a photo of the whole bunch of flowers to be taken and emailed to us within 24 hours of delivery.

– Proper care of the flowers must also be taken. This includes following each step of our Flower Care instructions printed inside the box and can also be found on our website. We cannot guarantee ridiculously amazing flowers that are not watered and well cared for. From there, if we determine that your flowers were damaged during the delivery process or below the quality we’d expect, we will offer to replace your flowers with the same (if possible) or a similar bunch.

– In the case that your flowers are not delivered at all, we will provide a free replacement bunch as soon as possible. 

– In the event that your delivery is delivered late due to an incorrect address supplied or a recipient not being available to receive the box, we cannot provide a refund or replacement.

– If your flowers have arrived late due to things like severe storms or traffic incidents that may slow down our couriers, we may provide a replacement flower delivery on a case-by-case basis pending timing of delivery of the original delivery.

If you’re provided with a refund:

All refunds for orders placed online are credited back to the original credit card on which the order was purchased. 

If you’re provided with a replacement bunch: 

A replacement bunch will be sent after discussion on a suitable arrangement. 

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